Cox Communications Installation Guide

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Our Installation Guide

As a leading cable and internet provider, millions of Americans rely on Cox Communications to connect to the digital world. Like many cable companies, Cox does not operate in all states. But, if you've recently moved to one of these areas, Cox Internet services may be the perfect fit for your needs. You can simply select the best package that suits your needs and install it yourself. Moving can be stressful, but with Cox, choosing an internet plan and getting your WiFi router and other equipment set up will be a breeze.

Installing Cox Internet is easier than ever. Recently, Cox launched its Easy Connect self-installation kits. With these kits, you can install Cox Internet in under 30 minutes. Here's what you need to know to get started with self-installing Cox services.

An older man smiles up from his desk while typing on his laptop

Ways to install Cox Communications

Once you choose your preferred Internet package and purchase your service, you have two options for installing your Internet and/or cable service:

  • Cox Easy Connect
  • Cox Pro Connect

Moving is already a tough and complicated experience. The pressure of finding the right internet provider can add to those stresses. Companies like Cox provide a wealth of Internet, phone, and cable packages. Finding the perfect package or bundle isn't always easy, but SmartMove is here to help. Using our SmartMove Internet finder, SmartMove connects you with the best providers in your area, free of charge.

Self-installation vs. professional installation

Cox Easy Connect is a free self-installation kit that comes with everything you need to set up your Internet services by yourself. This includes all necessary cables, an easy-to-use smartphone app and a wealth of online tools.

Cox Pro Connect requires a trained technician to come to your home during a specified block of time. This professional will handle the entire installation process for you for an additional fee. Internet installation fees can vary by package and location.

In the past, Cox's installation process was almost entirely handled by trained technicians. Today, Cox provides a library of manuals, instructions and online guidance for self-installation. While self-installation may sound intimidating, it's incredibly easy. Simply follow the steps below, and you can self-install your Cox package in less than 30 minutes.

The Cox Communications easy connect self-installation kit

Technician holding modem

The Easy Connect kit includes everything you need to perform an installation. When you are ready to get started, make sure you have your smartphone handy and download the Cox app. Cox virtual assistant, Oliver, can provide tips during installation. You may also need the app during the final installation step. You can use the app for the easiest installation. If you prefer not to use the app, you can find your guide here.

We also recommend checking your speed using the Cox speed test. This will help you identify any issues. If your speed is significantly lower than advertised, be sure to reach out to support.

Bundle of multicolored cables

What Does the Self-Install Internet Kit Include?

Every Cox Easy Connect self-installation kit comes with the following:

  • Coaxial cable, sometimes referred to as a Coax
  • Power cord
  • Ethernet cable
  • Gateway device
  • Instruction manual
  • Cable filter
  • Telephone cord (possibly)

Need more support? 

Watch this video for a full breakdown of how to install Cox Fiber Internet, and check out this video for installing Cox Non-Fiber Internet. 

How to Self-Install Cox Internet Services

A step-by-step guide to installing Cox Internet

Activating your Cox account

The final step is to activate your Cox account.

If you experience an error, issue or equipment malfunction, you can reach out to Cox Communications using any of the following methods:

1 (800) 234-3993

Online chat

Local store finder

Cox Installation Guide Frequently Asked Questions
Find answers to your frequently asked questions about Cox Cable and Internet.
Can I get Cox Internet and TV Services in my area?
Cox Communications is a cable and internet service provider (ISP) that serves Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island, and Virginia.
What is the Cox Communications customer service number?
To reach Cox Communications, you can call their toll-free number: (800) 234-3993. They can answer all your questions about Cox high-speed internet access, cable issues, and even activation of a new phone service.
How fast are Cox Internet speeds?
Cox offers Gig download speeds everywhere.* Cox Internet download speeds go up to 2 Gbps (2,000 Mbps) in select locations. Choose a plan that fits your needs or check out our gigabit Internet.

*In Cox serviceable areas only. Speeds vary and are not guaranteed.
How can I get help with Cox self-installation?
The best way to get assistance with self-installing Cox Internet and cable TV is to call customer support at (800) 234-3993. Their tech support team will be happy to assist with troubleshooting and resolving any issues you may encounter.

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