Privacy Policy

Effective February 25, 2025

SmartMove.us (the “Website”) is offered by sponsoring cable companies as listed on our home page (the “Cable Providers”) and is powered by the CTAM MSO Marketing Corp. ("we," "our" or "us"). We also work with third parties that provide services to you relating to moving and relocation, such as change of address, moving quotes, home improvement, and other related services (the “Service Providers”). This Website is specifically designed for persons who are 18 years of age or older.

This Privacy Policy describes the types of information we collect from and about you, how we use and share your information, and your choices regarding your information. We do not collect “sensitive information” as defined in U.S. comprehensive privacy laws.

This Privacy Policy applies to the collection of information from visitors and users of our Website and related mobile site(s) and mobile app(s), any other websites or mobile apps that link to this Privacy Policy, and all other services relating to your use of those websites and apps, such as our customer care services (collectively referred to as our Website).

If you are a U.S. resident of a state with a comprehensive privacy law (“U.S. Privacy Laws”), see “Information for U.S. Residents of States with Comprehensive Privacy Laws” for information regarding your rights, and our responsibilities, regarding your Information. For California residents, see our California Notice at Collection here.

Information Collected About You

We only collect limited information about you that is provided by you to our Website that may identify you as a specific individual ("Information"). For example, our Website enables you to enter an address to inquire about providers for Internet and cable service at that particular address. We do not collect email addresses or names, but our Website does redirect you to the Cable Provider serving that address. You may also choose to fill out forms to request quotes for various services associated with moving, such as moving services, truck rental, and storage. These forms collect name, email address, and phone number, but that Information is collected by our Service Provider and not by our Website. See “Cable Providers and Service Providers Use of Information” for additional detail.

Links to Other Sites

This Website may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information, which may include, without limitation, when you leave our Website to visit or request information from our Cable Providers or request information from Service Providers. Please see “Cable Providers and Service Providers Use of Information” for additional detail.

Cookies and Analytics

Like most websites, our Website uses “cookies.” Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our Website.

Our Website collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package.
  • Identify if you are signed in to the Website.
  • Test content on the Website.
  • Store information about your preferences.
  • Recognize when you return to the Website.
Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website. We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google here. To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google here.

Although we endeavor to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser.

Our Service Providers

It is our intention to maintain reputable Service Providers to offer users a variety of products and services available through the Website. All services and products throughout the Website are provided by third parties and are identified and described as such.

When choosing to purchase products or services from any Service Provider, you must take into consideration that you will be transacting business directly with this Service Provider. The information provided by you and collected by a Service Provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person. Neither CTAM nor the Cable Providers are responsible for the quality of service rendered by Service Providers.

Sharing Your Information

We will not sell, share or rent your Information in ways different from what is disclosed in this statement. When you provide Information to request a quote or other information regarding moving-related services, that Information goes directly to the Service Provider.

Use of Your Information

Information collected on this Website may be used to:

  • Improve the quality of the Website.
  • Provide you with information about Cable Providers available at a specific address.
  • Request that a Service Provider send quotes and information regarding services related to moving.

Information for U.S. Residents of States with Comprehensive Privacy Laws

If you are a U.S. resident of a state with a comprehensive privacy law (“U.S. Privacy Laws”), this section provides information regarding your rights, and our responsibilities, regarding your Information. For California residents, see our California Notice of Collection here.

Your Rights

Certain states have privacy laws that provide consumers with rights regarding their personal information, such as the right to request:

  • Specific information about what Information we have collected about you.
  • A copy of your Information.
  • Corrections to inaccuracies in the Information we maintain about you.
  • The deletion of your Information.
The exact scope of these rights may vary by state. In any event, regardless of your location, we will honor requests to exercise any of these rights from any U.S. resident. These rights are not absolute, and in some circumstances, we may decline to satisfy your request. For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights. We may also deny your request when we have the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the Information for purposes outlined in this Privacy Policy, or we are legally required to retain your Information. If we deny your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not provide a different quality of services unless those differences are related to your personal information.

How to Submit a Request for Access, Correction, or Deletion of Information

If you would like to submit a request about your Information, we encourage you to do so by completing the form located here. You can also submit a request by emailing [email protected] with a subject line: “Data Privacy Request.” You may also designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide us with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You may also be required to submit both your and the authorized agent’s valid government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Information

If we deny your request about your Information, you may submit an appeal of the decision by completing the form located here. You can also submit a request by emailing [email protected] . After you submit the request, you will be asked to verify your email address. Once an appeal is submitted and your email is verified, the request and our response will be reviewed. In connection with this review, we may request that you submit additional information regarding your request. We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Information

We sometimes share Information with unaffiliated third parties we collaborate with or that provide offers that we think may be of value to you, or with data cooperatives. This sharing of information may be considered a “sale” under U.S. Privacy Laws. If you would like to opt-out of the use of your Information for these purposes, you can submit this request by completing the form located here.

Responses to Your Questions or Suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with using or accessing this Website.

Cable Providers and other Service Providers Use of Information

When you use the Website to enter your Information, we deliver that Information to a Cable Provider serving your address or area. You will then be redirected (taken) to that Cable Provider’s site for you to determine whether you wish to order a service plan. You may also be given quotes for services by certain Service Providers if you request that information by filling out a form on our Website.

Our Cable Providers and Service Providers will require certain personally identifiable information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. We do not retain any of that Information in our database.

When you purchase a product or service, you are contracting directly with the applicable Cable Provider or Service Provider offering the purchased product or service and we do not have access to that personally identifiable information. The applicable Cable Provider or Service Provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services.

We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our Website, by telephone, in person or by other means, to understand their procedures for using and disclosing your personally identifiable information. For example, if you request a quote for moving or moving-related services by filling out a form presented on our Website, that service is provided by Moving.com and is governed by its privacy policy.

Legal Obligations

If required by law, we may disclose information you have provided in connection with your use of this site or the purchase of products and services. We may also disclose information about someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others.

Notifications of Changes

We reserve the right to modify or amend this Privacy Policy at any time and for any reason. If we are going to use your Information in a manner materially different from that stated at the time of collection we will notify you via e-mail or other available means. You will have a choice as to whether or not we use your Information in this materially different manner. In addition, if we make any material changes in our privacy practices that do not affect Information already stored in our database, we will post a prominent notice on our Website notifying users of the change. In some cases where we post the notice we will also e-mail users, notifying them of the changes in our privacy practices.

Contacting Us

If you need help using our service or have a question regarding the products or services offered by any of our service providers, email us at [email protected] or call us at 301.485.8900.