How to Move Your Internet Service to A New House

If your current provider offers services at your new address, moving your Internet is usually as easy as giving them a call or filling out a form, scheduling a transfer date, and voila - it’s done.

However, if your current provider doesn’t offer services at your new address or you’ve decided to switch services, there are a few additional steps you need to take. Continue reading to learn six simple steps to transfer your WiFi to your new home.

Step 1: Learn if Your Current Provider Offers Services at Your New Address

It’s best to contact your WiFi provider prior to moving to learn if they offer Internet services at your new location. Most ISPs recommend that you call at least a couple of weeks before your move-in date. That way, you have enough time to make plans for Internet installation well in advance. The following Internet service providers allow customers to transfer Internet services online:

• Xfinity Internet Services
• Cox Internet
• Spectrum Internet
• Optimum Internet

Learn which Internet service providers offer services at your new address right now.

Note: If your current provider doesn’t offer services at your new address, be sure to ask about any early termination fees you’re required to pay.

Step 2: Take Advantage of Any Service Bundles or Deals Offered

If your current ISP offers Internet services at your new home or apartment (and you want to stick with them), we recommend asking about any service bundles or deals offered to customers who are moving their Internet service. Your ISP might surprise you with promotional rates and special bundle packages at a discount.

If your current provider isn’t available at your new address or you’re interested in changing ISPs, companies like Xfinity, Cox, Spectrum, etc. offer many discounts for first-time customers.

Step 3: Schedule Internet Installation & Activation For Your New Address

After you’ve selected the Internet provider for your new home, the next step is to schedule a date for activation and installation.

Typically, the best time for activation is the day of your move-in. However, if you already have a lot to do on your move-in date, then choosing the day after will work just fine. You may simply need to use hotspot tethering on your mobile phone until your new Internet is installed.

The time it takes for installation depends on how your new address is set up for Internet service. If your new provider has to repair old Internet cables or lay new wires, installation may take a day or two.

However, if your new home is updated, then the Internet set-up process is usually simple, easy, and fast.

Step 4: Carefully Pack Your Internet Equipment

Now that you’ve scheduled activation and installation, are you wondering how to move your Internet router to another house? And/or your modem? It’s actually pretty simple. You just need to unplug your WiFi router and modem, carefully place them in a box (specifically label that box “Internet equipment” so it doesn’t get lost in the shuffle of moving boxes) and unpack them when you arrive at your new address.

As much as you’re able, place special emphasis on carefully handling your WiFi router and modem — especially if you rent them from your ISP. Damaged equipment won’t work, and it can lead to fees — even if you’re leaving your current provider.

Step 5: Set Up Your Modem and Router

Once you’ve unpacked your modem and router, it’s time to set up your home Internet. Most people are more than capable of doing so, and ISPs have easy to use self-install guides to walk you through the process — not just for Internet but cable television, too. Here are some examples:

• Spectrum Installation Guide
• Fidelity Communications Installation Guide
• Xfinity Installation Guide
• Cox Installation Guide

If a self-install isn’t right for you, that’s not likely to be a problem. Your ISP can send someone over to help you, usually for a small fee.

Step 6: Check The Speed Of Your New Internet Connection

Now that your Internet is set up, there’s just one simple step left to complete: check your Internet connection speed. If you had help with your installation, we recommend checking the speed of your Internet while the installation tech is still there. That way, they can immediately troubleshoot any issues.

If you’ve set up your Internet by yourself, and after conducting a speed test you find that the Internet speed is slower than you expected, contact your ISP.

Even if you initially find that your Internet speed is exactly what it should be, it’s still recommended that you monitor your Internet connection speed for the first week at a new address. That way, you can be sure that you’re getting the high-speed Internet your provider promised you.

Commonly Asked Questions — How To Move Internet to a New House

Transferring Internet service to a new address is remarkably simple. However, it’s not uncommon to have a few questions. Below, we’ve answered a few of the most commonly asked questions movers have when moving their Internet to a new house.

Can I Set Up My Internet Before I Move In?

Yes, it’s possible to set up your Internet before moving in. However, ISP companies require your physical presence during activation and installation, so you will need access to the property. If you’re renting, that means you’ll need to reach an agreement with the landlord before you move in, because you can’t just leave a door unlocked.

With these factors in mind, most Internet moving experts suggest activation on the same day of the move-in, but if you can work it out, there are certainly exceptions.

If I Move, Can I Take My WiFi with Me?

Generally, you can take all of your WiFi equipment with you when you move. However, if you are switching providers, you’re required to return any rented equipment to your current provider. If you do not, you will be charged an equipment replacement fee on your final bill.

Can I Move My Modem to Another House?

For the most part, yes. You can move your modem and router to another house. However, you need to ensure they are compatible with your new Internet service. For example, if you upgraded from DSL to fiber Internet, you may need to upgrade your modem and router equipment as well.

Moving your Internet service to a new house isn’t a complicated process, so long as you plan ahead and work with your ISP. Moving? Let SmartMove help you find the right Internet and Cable provider for your new address.